Contact Us

Send Us Message

Reach our Jaipur team for support, sales, accounts, RMS, KYC, demat operations, software help, escalation handling, and investor grievance assistance.

Jaipur Head Office Mon-Sat, 9:00 AM to 6:00 PM Support, Sales, RMS, Accounts & Grievance Desk

Contact Details

Reach The Right Desk Faster

Use the primary line below for quick assistance, or write directly to the relevant department.

Call Us

0141-4069600

Visit Office

402/101, Royal World, Sansar

Chandra Road, Jaipur - 302001

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Tell us how we can help

Share your query for support, trading, demat, KYC, RMS, accounts, branch assistance, grievance handling, or software help.

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Complaint escalation & external portals

In absence of response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI on SCORES or with the Exchanges: MCX, NCDEX, NSE, or BSE. Please quote your Service Ticket / Complaint Ref. No. while raising your complaint.

Grievance Redressal

Hindustan Tradecom Investor Grievance Escalation Matrix

Use this escalation ladder for complaint follow-up, service issues, and grievance handling for Hindustan Tradecom.

Details Of Contact Person Address Contact No. Email ID Working Hours
Client Servicing Anish Kanoongo 402, Royal World, SC Road, Jaipur 1414069605 anish@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Head of Client Servicing Vidwan Kanoongo 402, Royal World, SC Road, Jaipur 1414069603 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Compliance Officer Yuvraj Kanoongo 402, Royal World, SC Road, Jaipur 1414069602 yuvraj@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
CEO Tara Chand Kanoongo 402, Royal World, SC Road, Jaipur 1414069600 ig@htplonline.com Mon-Sat; 9:00 am to 6:00 pm

External Complaint Portals

In absence of response or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI at scores.gov.in or with the Exchanges at MCX, NCDEX, NSE, or BSE.

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES or Exchange portal.

Important Note
  • Please mention working hours of each escalation level.
  • Same contact number shall not be mentioned for more than one or all escalation levels.
  • Contact numbers mentioned shall be handled by the escalated person.
  • Ensure the contact numbers mentioned are reachable.
  • Ensure IVRS allows caller to reach the desired escalated level.

Complaint Procedure

  1. To file a complaint, clients can send an email from their registered email ID to ig@htplonline.com.
  2. Client should mention their Name, UCC, DP client ID and PAN No. in the grievance mail.
  3. The mail should have detailed description of the issue or complaint.
  4. In case the complaint is serious and causing financial loss, clients should also send a copy to yuvraj@htplonline.com.
  5. Once the email is sent, client shall receive a call from our compliance department or grievance handling department.
  6. Alternatively, client can also contact us over call by following the steps mentioned in the grievance escalation matrix above.
  7. To know the status of your complaint, follow up via ig@htplonline.com or the helpline numbers mentioned in the escalation matrix.
  8. TAT for a complaint is generally 3-4 business days and may vary based on the nature and complexity of the complaint.
  9. For serious complaints causing financial loss, client can directly escalate the issue following the escalation matrix. TAT for such issues is typically 24 hours.

Management

Hindustan Tradecom Key Managerial Personnel Details

Details Of Contact Person Address Contact No. Email ID Working Hours
Director Vikram Singh Kanoongo 402, Royal World, SC Road, Jaipur 01414069600 info@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Director Tara Chand Kanoongo 402, Royal World, SC Road, Jaipur 01414069601 admin@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Compliance Officer Yuvraj Kanoongo 402, Royal World, SC Road, Jaipur 01414069602 yuvraj@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Principal Officer Vidwan Kanoongo 402, Royal World, SC Road, Jaipur 01414069600 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm

Support Directory

Department & Desk Contacts

Choose the relevant desk directly for reception, RMS, KYC, software support, accounts, corporate actions and escalation help.

Reception

For Pledge/Unpledge Request, Ledger Balance and Holding enquiry always call on Reception instead of Accounts.

01414069600

Equity RMS

For Limit, Password Reset, live Position, Balance, Holding related queries

01414069613/01414069614

IT Department (Trading Software installation)

01414069635

AP Assistance, Corporate Actions, IPO, OFS, NERL

Mr Sunil Khandelwal

9024619807

Hindustan Technosol

Hindustan Technosol Investor Grievance Escalation Matrix

Details Of Contact Person Address Contact No. Email ID Working Hours
Client Servicing Anish Kanoongo 101, Royal World, SC Road, Jaipur 1414069605 anish@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Head of Client Servicing Yuvraj Kanoongo 101, Royal World, SC Road, Jaipur 1414069603 yuvraj@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Compliance Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 1414069604 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
CEO Ravi Kant Kanoongo 101, Royal World, SC Road, Jaipur 1414069600 ravikant@htplonline.com Mon-Sat; 9:00 am to 6:00 pm

Hindustan Technosol

Hindustan Technosol Key Managerial Personnel Details

Details Of Contact Person Address Contact No. Email ID Working Hours
Director Ravi Kant Kanoongo 101, Royal World, SC Road, Jaipur 01414069600 ravikant@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Director Shashi Kant Kanoongo 101, Royal World, SC Road, Jaipur 01414069601 info@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Compliance Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 01414069604 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm
Principal Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 01414069600 vidwan@htplonline.com Mon-Sat; 9:00 am to 6:00 pm