Reception
For Pledge/Unpledge Request, Ledger Balance and Holding enquiry always call on Reception instead of Accounts.
Contact Us
Send Us Message
Reach our Jaipur team for support, sales, accounts, RMS, KYC, demat operations, software help, escalation handling, and investor grievance assistance.
Send Us Message
Tell us how we can help
Share your query for support, trading, demat, KYC, RMS, accounts, branch assistance, grievance handling, or software help.
Complaint escalation & external portals
In absence of response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI on SCORES or with the Exchanges: MCX, NCDEX, NSE, or BSE. Please quote your Service Ticket / Complaint Ref. No. while raising your complaint.
Grievance Redressal
Hindustan Tradecom Investor Grievance Escalation Matrix
Use this escalation ladder for complaint follow-up, service issues, and grievance handling for Hindustan Tradecom.
| Details Of | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Client Servicing | Anish Kanoongo | 402, Royal World, SC Road, Jaipur | 1414069605 | anish@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Head of Client Servicing | Vidwan Kanoongo | 402, Royal World, SC Road, Jaipur | 1414069603 | vidwan@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Compliance Officer | Yuvraj Kanoongo | 402, Royal World, SC Road, Jaipur | 1414069602 | yuvraj@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| CEO | Tara Chand Kanoongo | 402, Royal World, SC Road, Jaipur | 1414069600 | ig@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
External Complaint Portals
In absence of response or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI at scores.gov.in or with the Exchanges at MCX, NCDEX, NSE, or BSE.
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES or Exchange portal.
Important Note
- Please mention working hours of each escalation level.
- Same contact number shall not be mentioned for more than one or all escalation levels.
- Contact numbers mentioned shall be handled by the escalated person.
- Ensure the contact numbers mentioned are reachable.
- Ensure IVRS allows caller to reach the desired escalated level.
Complaint Procedure
- To file a complaint, clients can send an email from their registered email ID to ig@htplonline.com.
- Client should mention their Name, UCC, DP client ID and PAN No. in the grievance mail.
- The mail should have detailed description of the issue or complaint.
- In case the complaint is serious and causing financial loss, clients should also send a copy to yuvraj@htplonline.com.
- Once the email is sent, client shall receive a call from our compliance department or grievance handling department.
- Alternatively, client can also contact us over call by following the steps mentioned in the grievance escalation matrix above.
- To know the status of your complaint, follow up via ig@htplonline.com or the helpline numbers mentioned in the escalation matrix.
- TAT for a complaint is generally 3-4 business days and may vary based on the nature and complexity of the complaint.
- For serious complaints causing financial loss, client can directly escalate the issue following the escalation matrix. TAT for such issues is typically 24 hours.
Management
Hindustan Tradecom Key Managerial Personnel Details
| Details Of | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Director | Vikram Singh Kanoongo | 402, Royal World, SC Road, Jaipur | 01414069600 | info@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Director | Tara Chand Kanoongo | 402, Royal World, SC Road, Jaipur | 01414069601 | admin@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Compliance Officer | Yuvraj Kanoongo | 402, Royal World, SC Road, Jaipur | 01414069602 | yuvraj@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Principal Officer | Vidwan Kanoongo | 402, Royal World, SC Road, Jaipur | 01414069600 | vidwan@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
Support Directory
Department & Desk Contacts
Choose the relevant desk directly for reception, RMS, KYC, software support, accounts, corporate actions and escalation help.
For Trading (All segments)
Accounts Department
For Shares Payin/payout, EPN, pledge/unpledge and Billing related
For Payments & Margin Shortages
Hindustan Technosol Pvt Ltd Accounts
Equity RMS
For Limit, Password Reset, live Position, Balance, Holding related queries
Commodity RMS
For Limit, Password Reset, live Position, Balance related queries
KYC Department
DP Department (Demat A/c operations)
IT Department (Trading Software installation)
AP Assistance, Corporate Actions, IPO, OFS, NERL
Mr Sunil Khandelwal
For all Escalations/Queries/Redressal
Mr. Vidwan Kanoongo
Mr. Yuvraj Kanoongo
Mr. Anish Kanoongo
For Cyber Attack / Incident Reporting
Hindustan Technosol
Hindustan Technosol Investor Grievance Escalation Matrix
| Details Of | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Client Servicing | Anish Kanoongo | 101, Royal World, SC Road, Jaipur | 1414069605 | anish@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Head of Client Servicing | Yuvraj Kanoongo | 101, Royal World, SC Road, Jaipur | 1414069603 | yuvraj@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Compliance Officer | Vidwan Kanoongo | 101, Royal World, SC Road, Jaipur | 1414069604 | vidwan@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| CEO | Ravi Kant Kanoongo | 101, Royal World, SC Road, Jaipur | 1414069600 | ravikant@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
Hindustan Technosol
Hindustan Technosol Key Managerial Personnel Details
| Details Of | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Director | Ravi Kant Kanoongo | 101, Royal World, SC Road, Jaipur | 01414069600 | ravikant@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Director | Shashi Kant Kanoongo | 101, Royal World, SC Road, Jaipur | 01414069601 | info@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Compliance Officer | Vidwan Kanoongo | 101, Royal World, SC Road, Jaipur | 01414069604 | vidwan@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |
| Principal Officer | Vidwan Kanoongo | 101, Royal World, SC Road, Jaipur | 01414069600 | vidwan@htplonline.com | Mon-Sat; 9:00 am to 6:00 pm |